Here’s my first email back to her.

‘Online reputation management’ is a big issue these days thanks to situations exactly like this. I thought I’d send over a few articles which talk about it.

http://searchenginewatch.com/showPage.html?page=3628265
This is a good, broad overview.

http://www.stuntdubl.com/2007/07/11/reputation-management/
This is very much centered on *personal * reputation rather than a brand.

http://www.webpronews.com/blogtalk/2007/03/27/online-reputation-management-basics
This is very brand-focused, but it still applies: Your name is your brand.

http://blog.venture-skills.co.uk/2006/11/09/top-5-ways-to-establish-an-internet-identity/
Even if you’re established already, there’s more places you can be, over which you’ll have more control down the road.

http://www.seroundtable.com/tag/reputation%20management Links to a bunch of other articles which may be of interest.

The theme you’ll probably see is that t here are no silver bullets, but there’s definitely things you can do. The fact that those articles/comments are now 2 years old will probably help - feed the search engines some new information that’s more up-to-date, and the older stuff should fall away. You won’t get rid of them entirely, but off the first page of results would be a great start.

Think of it as a bit of an advertising campaign for yourself; like any campaign, there’s some thought and planning that needs to go into it, but it can be done.

I’m intrigued by this as an exercise because of the challenges involved. If she doesn’t own (and use) her-name.com then is there value in starting it up now? Possibly, but that alone isn’t going to take down the very well established site which contains - admittedly - some very valid commentary. So, what to do?

Look for specific ideas from me later.

We’ve got a handful of small niche sites that recently went live. Each site is a thin vertical slice of information aggregated from several broader datasets, essentially mashed up with other new and relevant content. The plan is for us to each take charge of one site, and within the limits of our acceptable SEO practices, go head-to-head to build links, secure SERP placement, and generate traffic.

Each niche is roughly equivalent in terms of specificity and search volume, and the only budget is time - there are no paid campaigs, so it’s seems a pretty even playing field. I’m thinking that we benchmark on several factors:

• overall page impressions + percentage growth
• page impressions from organic search + percentage growth
• Google SERP position on a pre-defined set of 5 to 10 key terms
• inbound links as counted by Yahoo!
• downstream traffic to the parent sites (this is the conversion metric)

Benchmarks will be taken at 2 month intervals for 6 months, with a lunch on the line for the mutually agreed leader at each checkpoint.

Dev resource and access to certain tools (Hitwise) is limited, and that’s a detail we need to work out before this can start, but there will be some ability to make changes to the sites themselves and do competitive research.

It will be an interesting challenge, to say the least.

My wife does a London theatre blog. I was looking up her past performing search terms, and then looking around to see what the competition was.

Looking through the results for her current all-time top search term, I found a listing for an entry in another blog.

And then I found it again.

Same page. Same URL, same title/meta information, etc. etc. etc. The only difference I find is that the last-modified-since header is 2 seconds different between them. Now, I’ve seen Google index things really quickly, but that’s a little hard to swallow.

So. Why does Google list it twice, as if it is two unique pages? Inquiring minds want to know.

(It’s a great writeup of a great show, by the way.)

Full text of Ballmer’s letter is reprinted in the Seattle Post-Intelligencer.

This quote really seems to sum up the Microsoft’s whole attitude:

This is despite the fact that our proposal is the only alternative put forward that offers your shareholders full and fair value for their shares

In my view this assumes that the other alternative - Yahoo! remaining an independent entity - doesn’t offer “full and fair value for their shares.” Hm.

The hostile takeover thing is really what we’ve come to expect from Microsoft, really, but I never imagined that we might see it on such a large scale. It’s not so much “shit or get off the pot,” it’s more like “shit or get flushed anyway.” My.

Representatives from major crawler-based search engines cover how to submit and feed them content, with plenty of Q&A time to cover issues related to ranking well and being indexed.

Yahoo!, Google, and MSN all put themselves on the podium and each ran through an overview of their webmaster tools. Anyone who is already using these tools and/or keeping up on the industry blogs probably didn’t get much new out of it, though I did catch just a couple tidbits:

• Yahoo! will now accept the robots.txt sitemap.xml URL being on a different domain. I think this is pretty new, and useful for anyone who may have issues with getting things hosted on their corporate servers.
• The protocol for supplying a Google news feed is different than the standard sitemap.xml protocol. I hadn’t looked into this much in the past, so that’s probably not new, but it’s good information to have heard.

For once, the Q&A was the heart of the session, and after a bunch of standard “I have this very specific issue with my site” kind of questions, I couldn’t resist the opportunity to try raising a ruckus with a meaty one. I wanted to know how the engines were currently viewing the use of the rel=”nofollow” attribute on internal links to a website’s own pages. Though Matt Cutts has gone on record about it several times, I think there’s still confusion, so I asked. The responses:

• Sean Suchter of Yahoo! said they are not using a nofollowed link for calculating the “link quality distribution” score for a page. He did not specifically say, “don’t use it on internal pages,” but he did specifically say, “I would be wary of using it for sculpting pagerank.”
• Evan Roseman of Google did a marvelous bit of dancing and basically said “go find Matt’s post,” but also said that there were some situations where an internal nofollow might be appropriate. He did not comment on the use of it as a sulpting/siloing device. (The post in question is, I believe, on Matt Cutt’s blog here, but there are other more recent - and not always clearly consistent - quotes on SEOMoz, SEORoundtable, and Dave Naylor’s blog as well. In fact, there’s a lot of opinion out there, if you do as Evan suggested and Google: Matt Cutts nofollow )
• Nathan Buggia from MSN dodged entirely and simply said he thought there were better uses of your time and money than worrying about it. Which, interestingly, is pretty much what Matt said in Dave Naylor’s post, and with which, honestly, I have to completely agree…though he didn’t, technically, answer my question.

I was a bit amused that Evan referred to the question several times as a “pretty advanced topic.” Sorry, man, the SEO 101 session was three days ago, and I didn’t cross the ocean to go to it.

When I was in art school way back when, I developed a few pronounced preferences in the pens that I use. It needs to feel right, it needs to write right, and I need to be able to flip spin it around my thumb when I’m bored or in a meeting. Couple this with the fact that I can also be stubbornly cheap, and hate actually buying pens, you can see where going to an expo - where branded pens are the swag of choice - would be like trick-or-treating for me.

Respect where it is due, I will at least make eye contact and thank the folks at the booth, and when I can I’ll have some basic conversation with them, regardless of how relevant their service or software is to me. Now and then I will admit that I just want the pen, but I don’t think they really mind, and seriously, when I find one I like I tend to keep it in my pocket and use it until I lose it or it dies. The Yahoo! pen I got at ad:tech London last year was outstanding, and I was very sad the day I literally ran it out of ink.

Today I made the rounds of the expo (three floors!) at SES NY, although I did not get another Yahoo! pen as they have changed the design and I already have one from PubCon. I’m sure I missed a few, but as a bit of a ‘thank you’ to the vendors for the ones I did get, I give you my reviews:

ABC Search
ABCSearch is the world’s largest privately held meta search engine, conducting over 100 million daily searches through our network of specialized engines and metacrawlers.

Body: oversized white with orange detail
Ink color: Black
Click or Cap: Click
Grippy: textured orange plastic
Branding/Logo: large blue logo and tagline

Rated on:
Aesthetics: eye catching - 3/5
Mechanics: design is biased to hold one particular way - 2/5
Ink quality: nothing special - 2/5
Spinnability: too light - 2/5

Overall: 2.25

Acronym media
Acronym Media, an independent, global Search Marketing and Keyword-Driven Marketing ™ agency, is headquartered in New York’s landmark Empire State Building. Consistently rated as a top 10 search engine agency by Advertising Age, the firm offers its clients 13 years of search marketing experience and top-notch SEM consulting services from multiple locations around the globe.

Body: orange plastic with whizzy integrated spring design
Ink color: Black
Click or Cap: click
Grippy: no
Branding/Logo: black lettering with tagline and URL

Rated on:
Aesthetics: very space-age - 4/5
Mechanics: so-so - 3/5
Ink quality: boring - 3/5
Spinnability: very good - 5/5

Overall: 3.75

Adgooroo
Monitor competitors, expand keywords, and protect trademarks with AdGooroo. AdGooroo is the leading provider of search engine intelligence. Its proprietary technology tracks search activity across any industry vertical, empowering sophisticated agencies and advertisers with actionable data related to competitors’ keywords, ad copy, natural and paid search via online reports and daily e-mail alerts.

Body: Shiny blue plastic with chrome clip and tip
Ink color: black
Click or Cap: click
Grippy: textured blue rubber
Branding/Logo: white URL which is also their logo

Rated on:
Aesthetics: contoured design is cool 4/5
Mechanics: nice - 4/5
Ink quality: standard ballpoint - 3/5
Spinnability: great - 5/5

Overall: 4

adMarketplace
The adMarketplace Exchange has delivered performance and volume for over 100,000 Pay Per Click advertisers since 2003. adMarketplace is the leading one-stop shop for online marketers to drive performance-optimized PPC traffic from approximately 250 million searches every day.

Body: slim, clear plastic with green plastic clip
Ink color: black
Click or Cap: click
Grippy: no
Branding/Logo: green printed logo

Rated on:
Aesthetics: logo is difficult to read - 1/5
Mechanics: it’s really just a Bic - 2/5
Ink quality: feels kind of scratchy - 2/5
Spinnability: possible but not fun - 2/5

Overall: 1.75

Didit
With award-winning expertise in auctioned media management and targeted online advertising, Didit has been leading the evolution of online marketing with its blend of technology, intelligence, and passion since 1996. Through its multi-disciplinary methodology, Didit combines top-tier SEM strategy, highly sophisticated analytics and modeling, and best-of-breed technology to produce unmatched SEM results for clients across all major verticals.

Body: Shiny, dark green with gold details and wiry clip
Ink color: Black
Click or Cap: Twist
Grippy: contoured, smooth green rubber
Branding/Logo: small gold logo

Rated on:
Aesthetics: very classy - 4/5
Mechanics: twist is awkward in practice - 3/5
Ink quality: dry at first, otherwise un - 3/5
Spinnability: uniquely impossible - 0/5

Overall: 2.5

Interwoven
Interwoven is a global leader in content management solutions. Interwoven’s software and services enable organizations to effectively leverage content to drive business growth by improving the customer experience, increasing collaboration, and streamlining business processes.

Body: amazing rocket shape with blue liquid body and glowing red light
Ink color: black - very small well, won’t last long
Click or Cap: small rubbery cap, will get lost easily
Grippy: no
Branding/Logo: white printed logo, no URL

Rated on:
Aesthetics: skews the standard - 5/5
Mechanics: cap will get lost, but light is coool - 4/5
Ink quality: nothing spiffy - 2/5
Spinnability: not a chance - 0/5

Overall: 3.75

Marchex
Marchex is a local online advertising company and leading publisher of local content. Marchex’s innovative advertising platform delivers search- and call-based marketing products and services for local and national advertisers. Marchex’s local content network, one of the largest online, helps consumers make better, more informed local decisions through its network of content-rich websites that reach tens of millions of unique visitors each month.

Body: Flat black plastic rollerball with metal clip.
Ink: Water-soluble cool Black
Click or Cap: Cap
Grippy: No
Branding/Logo: White text, no URL

Rated on:
Aesthetics: stylish and simple - 4/5
Mechanics: no moving parts - 4/5
Ink quality: Rollerball flows smoothly, I like it - 5/5
Spinnability: kind of light - 3/5

Overall: 4

Marin Software
Founded in April 2006 by experienced search marketers and software experts, Marin Software provides an enterprise-class paid search management application for advertisers and agencies. Combining power and ease-of-use, Marin Search Marketer addresses the workflow, analysis and optimization needs of professional search marketers, saving time and improving financial performance.

Body: gloss black plastic with plastic clip
Ink: Water-soluble neutral Black
Click or Cap: Click
Grippy: Yes, textured black
Branding/Logo: Silver logo with call to action and URL

Rated on:
Aesthetics: shiny, modern - 4/5
Mechanics: basic click - 3/5
Ink quality: very nice, smooth flow, neutral color - 5/5
Spinnability: very good 5/5

Overall: 4.25

Microsoft adCenter
Microsoft adCenter, part of Microsoft Digital Advertising Solutions, powers the paid search advertising service. Microsoft adCenter improves advertising performance and return on investment by providing a high quality audience and advanced targeting tools, and gives advertisers the right tools to manage and control their campaigns for top performance.

Body: Pearl white metal with black grip and chrome details
Ink: Black
Click or Cap: Twist
Grippy: smooth black
Branding/Logo: simple black text with URL on opposite side

Rated on:
Aesthetics: styley - 5/5
Mechanics: twist is awkward - 3/5
Ink quality: unexciting - 2/5
Spinnability: too much weight at the back - 2/5

Overall: 3

MobileStorm
mobileStorm powers your business with digital marketing solutions that reach people how they want to be reached — and makes you more money. Our customers love the Stun platform — advanced marketing technologies and many ways to reach their prospects with SMS, e-mail, fax, voice, RSS — even video messaging.

Body: Purple plastic with metal clip, chrome detal and black grip
Ink: Black
Click or Cap: Click
Grippy: smooth rubber with chrome banding
Branding/Logo: small white logo

Rated on:
Aesthetics: busy - 2/5
Mechanics: nice springy click - 4/5
Ink quality: pretty standard ballpoint - 3/5
Spinnability: a little off balance - 3/5

Overall: 3

Offshoring.com
Offshoring is the practice of relocating business processes to another country as a means to decrease staff costs while increasing productivity. At Offshoring.com, we specialize in providing companies with dedicated personnel in a wide area of fields, including IT services, contact centers, and backend business processing.

Body: Forest green plastic with chrome and black detail
Ink color: Black
Click or Cap: Click
Grippy: Textured rubber
Branding/Logo: white logo and tagline

Rated on:
Aesthetics: nice color, clearly swag - 3/5
Mechanics: click button is almost pointy - 2/5
Ink quality: standard - 3/5
Spinnability: way too lightweight - 2/5

Overall: 2.5

Omniture
Omniture, Inc. is a leading provider of online business optimization software, enabling customers to manage and enhance online, offline, and multi-channel business initiatives. Omniture’s software, which it hosts and delivers to its customers as an on-demand subscription service, enables customers to capture, store, and analyze information generated by their websites and other sources and to gain critical business insights into the performance and efficiency of marketing and sales initiatives and other business processes.

Body: contoured silver with black grip and metal wire clip
Ink color: black
Click or Cap: twist
Grippy: contoured black rubber
Branding/Logo: logo

Rated on:
Aesthetics: very space age - 4/5
Mechanics: twist is odd, nib is wobbly - 2/5
Ink quality: nothing to write home about - 3/5
Spinnability: possible but not easy - 2/5

Overall: 2.75

Sedo
Sedo is the global marketplace for buying and selling domain names and websites with offices in the US, Germany and London. Sedo offers our users all the tools needed to buy and sell domains among a community of users stretching around the world, including domain appraisals, brokerage services, promotion and last, but not least, Sedo’s popular domain parking program.

Body: purple with white grip and silver
Ink color: black
Click or Cap: click
Grippy: white textured rubber
Branding/Logo: silver logo

Rated on:
Aesthetics: contoured design is clearly from the same supplier as the adgooroo pen, but still cool - 4/5
Mechanics: looser than the adgooroo one - 3/5
Ink quality: took some real effort to get working - 1/5
Spinnability: great - 5/5

Overall: 3.25

SendTec
SendTec is the premier customer acquisition ad agency with expertise in multi-channel integrated direct marketing, both online and offline.

Body: white metal with black grip and chrome clip and details
Ink color: black
Click or Cap: click
Grippy: smooth black rubber
Branding/Logo: logo and tagline, heavily printed so you can feel it

Rated on:
Aesthetics: pretty classy for swag - 4/5
Mechanics: nice click and feel - 4/5
Ink quality: standard - 3/5
Spinnability: good - 4/5

Overall: 3.75

The Search Agency
The Search Agency helps businesses develop effective online marketing strategies and improve their Search Engine Marketing and Search Engine Optimization results.

Body: clear orange plastic with white grip and chromed plastic clip
Ink color: black
Click or Cap: click
Grippy: white textured rubber
Branding/Logo: white printed logo

Rated on:
Aesthetics: orange is an acquired taste - 3/5
Mechanics: nice click - 4/5
Ink quality: very dry - 2/5
Spinnability: so-so - 2/5

Overall: 2.75

Yellowpages.com
“Need something?” For more than 125 years, consumers have trusted the Yellow Pages to deliver comprehensive information on local businesses. And today, wherever, however, and whenever they “need something” local, they use YellowPages.com.

Body: bright yellow shiny plastic with black details
Ink color: black
Click or Cap: click
Grippy: flashy black rubber racing stripes
Branding/Logo: black printed URL/logo

Rated on:
Aesthetics: distinctive - 4/5
Mechanics: strong spring, very solid - 4/5
Ink quality: sadly standard - 3/5
Spinnability: actually very good - 4/5

Overall: 3.75
On averages alone, the Marin Software pen wins, and that or the Marchex are likely to be in my pocket for a long time…though the Interwoven Rocket is easily one of the ‘must haves’ from this show. I am surprised to note that there is not a single blue ink pen in the bunch.

What does it all mean? Nothing, I’m sure, this was a lark that gave me an excuse to go check out the vendors. But if I’ve helped just one person have a better writing experience this week, then my work here is done. For now.

All company descriptions lifted from the exhibitor listings at the SES NY website; all other opinions are my own and should in no way be taken as reflective of the quality of the services or software provided by the merchants or of their respective marketing departments.

Search result multiplicity is not a new phenomenon, but recent advancements will guarantee the world of search and marketing will be changing forever. Before you attend this week’s optimization and best practices sessions, hear from industry gurus about how search, marketing and information seeking is changing the industry that follows the search. Our ongoing series on universal search will include research data available only at SES.

I almost didn’t go to this, and in fact showed up a bit late, but in the middle of a day of sort of uninspiring sessions, this genuine conversation in panel format ended up making me glad I went.

As I walked in, comScore’s James Lamberti was discussing a very interesting graph they’d built. Their research into universal search results showed a direct correlation between type of search result and clickthrough rate. In their model, if “no universal results” provided a 100% clickthrough rate, including video results showed a slight decrease to (I think) 98%. As more types of results came into play (images, maps, and so on), the clickthrough rate continued dropping, and result sets including “news” or “stock quotes” were showing less than 50% clickthrough.

Predictably, the Google rep-du-jour (Jack Menzel) then got raked over the coals for the rest of the session and spent a lot of time denying that they’d changed their business model. If they were intentionally providing information which did not lead people to click off the page, aren’t they then becoming a portal site? How are they going to monetize this, and how will that affect the downstream sites ability to monetize themselves?

Lamberti commented that the future value in search results will be not in the click, but in what is being displayed in the results. If people are clicking less, then it’s all the more important to be showing them something of value in the window of opportunity you have. The follow on question I have is a practical one: how do you measure this? Right now, universal results are showing for a small percentage of search traffic, but I have no idea if my sites are showing as part of an integrated SERP or not. I can’t get impression data for organic results, now, can I? No, I cannot.

The other Big Issue that put Jack on the hotseat was the fact that Google owns space in many of the channels now listing in the universal search results, and it’s hard to believe that there is no bias. YouTube has the most traffic and the most videos, but does that mean they have the best video for a particular result set? No. But the perception is that YouTube gets preference because Google owns it. Is it true? Jack insisted not.

Of course, with a G-man on the stage, the conversation was bound to focus there, but clearly Yahoo! and Ask and everyone else are taking their result sets in this direction as well, and in the theoretical or “big picture” view, the questions directed at Jack are going to be relevant to all. The final takeaway comments from the panelists were worth summing up, as they really seemed to encapsulate some very key bits of the future of search:

• Lyndsay Menzies, Managing Director of Big Mouth Media thinks it is important to understand how the searchers of today are different people. There is a whole generation growing up with YouTube and Flickr and social networks and they are interacting with the web in new ways, and their expectations are different than Google’s original “ten blue links.”
• Lamberti agreed, opining that this is the way search has to go, because it’s what the consumer wants.
• Jack Menzel simply said Google were not changing their business model at all: they are continuing to try presenting the best, relevant content on the web.Universal search is just reflecting the fact that there are more images, there is more video and images and maps and etc. available.
• Finally, John Battelle of Federated Media commented that we’re at a unique turning point, paralleling it to the shift from DOS to Windows. The difference being, instead of 200 developers in Redmond creating something in a vacuum, Google is engaging their users and advertisers in a conversation, and this is just one step along a continuum of changes leading to an interface and experience we don’t yet know.

All in all, quite a provoking conversation, one which offered no solutions or tips and tricks, but addressed some hard questions and I think left everyone in the room with a lot to consider.

How can you translate analytics data into meaningful, actionable, recommendations for improvement of an SEO strategy? The focus is on ACTION.

Matt Bailey opened with an excellent presentation arguing that the traffic stats by which we live and die are nothing if we’re not actually doing the analysis to put them in context. If, as he says, we simply report the numbers, we then spend the rest of the month justifying them; analysis provides the ability to identify actionable changes, backed by the data, and drive progress.

Using his brilliant example of the Red Shirt Phenomenon in Star Trek (also summed up on the aimClear blog), the backbone of the presentation emphasized the importance of segmenting your data to get a clear view of what the numbers really mean.  Since he’s got the whole thing out there on the blog I’ll not go into all the details, but here’s his summary:

Of the elements that helped to provide this analysis, segmentation was key. Segmentation of groups allows for comparisons. Comparisons allow you to spot trends that by be different from the rest. Asking questions of the data allows you to dig into specific trends and spot additional factors that have affects the original analysis. Unless we dug into Kirk’s personal life, we may never have spotted the contrast of Kirk’s attraction to alien females as it related to saving red-shirt crewmen’s lives.

This definitely had me thinking about how we’re currently slicing and dicing in WebTrends. We’re generally measuring visits to conversions, and are of course segmenting by search term and referrer, but I think there’s far more we can be doing. Matt drove home the idea that as well as benchmarking vs. our competitor traffic information, if we aren’t fully looking at how our users are using our own site, we’re missing opportunities. This will be prompting some further research when I’m back in the office.

Steve Keller followed up with his look at how he shifted his PPC campaigns from a CPC model to what he called ROAS - Return on Ad Spend. By adjusting both their method of estimating customer value and how their bid management partner used analytics data they provided, they were able to deliver much better traffic, focused to the right version of their product, and improved their returns significantly. Admittedly, since I’m not doing paid search at all, this left me a little dry, but it did make me want to refresh on just how we’re defining ROI on our organic traffic.

I have spent just a little bit of time looking through the actual session schedule, but I’m not likely to be really putting brainpower towards that until I’m there, awake and bored at oh-god-o-clock because of the jetlag.

I’ve certainly been giving some thought to Todd (Stuntdubl)’s SEO conference tips again, as well as his more recent tips on how to be a conference douchbag. I don’t think I fared too badly at PubCon, so should be safe again. Though this time, I’m glad to say, I’ll have business cards.

Packing? Hah. I have been doing the proper planning this evening, looking up the latest recommendations on the best pizza in New York, scoping out Broadway shows and perusing the official SES NY party and events schedule. St. Patrick’s Day pub crawl? Hell yeah. See you there.

Now, even back in the pre-internet days, the library (remember those?) had a search function. You would start at the card catalog and find the book you wanted. These days the card catalog has been replaced by a terminal screen, but the function is the same. Or, you could wander the stacks - organized by category - and manually find things that looked relevant. Or had good reviews on the back, or had a pretty cover.

Search engines are the card catalog of the web, though each of them has their own version of a Dewey decimal system. Based on a couple words or concepts, they’ll deliver a set of pages which they’ve determined match your needs. Just like some of the books you find in the card catalog won’t really be what you want, some web pages in the SERPs are going to be more useful to you than others. At the same time, search results can be the equivalent of the categorized stacks in the library, letting you browse through a variety of pages around a related topic.

What a physical card catalog doesn’t do, though, is offer suggestions of things I might like. Search engines are aiming to do this with personalized search results, as are sites like Amazon (with the “Amazon suggests” feature), Last.fm, or Stumbleupon. These sites want to be the friend who passes me a book and says, “I think you’ll like this.”

The thing is, even if someone knows me really well, they’re not always right…because frankly, personal preferences aren’t rational. Even within a genre I like, some things will work for me and some won’t. I can’t really tell you why I like James Bond books but not Mike Hammer books. And if my Last.fm playlist leans towards melodic singer/songwriters like Cat Power or Neko Case, their algorithm is never going to even consider offering me any Norwegian death metal or west coast hip-hop. But I like both of those things, too.

So to the original question: no, personalization won’t replace search. We’ll always have a need to find new things, and there will always be personal, irrational filtering that a software program will never be able to consider. And now and then I’m still going to want to just browse the stacks and pick up something with a pretty cover.

I am not going in part because, thanks to the exchange rate and hotel expenses, it costs about as much to go to SES New York next month, so I’m doing that instead. I lose the European focus, but gain the larger event. So, see you there.

It’s interesting that SO MUCH of what counts as SEO these days seems geared either towards mom and pop sites (start a blog, make widgets and funny videos, get eight million links), or to bloggers wanting to make a buck out of AdSense (use digg, use stumbleupon, whatever, get eight million links). I’m not saying that common linkbuilding strategies WON’T work for a big corporate site, but I think the game is different. For one thing, there’s going to be a whole lot more at stake any time somebody in marketing gets an idea to do a silly video or a widget that might be a valid bit of linkbait, and it’s going to take a whole lot more buy-in to get it done.

But there’s loads of considerations in a simple linking campaign as well, and what I’m particularly considering at the moment are free directories.

Directory links are recommended, and a dime a dozen. Or less, since there’s so many free sites out there. So, given a target of x number of links in x weeks, go for the low-hanging fruit, right?

I’m pretty skeptical.

First off, some of our sites are pretty powerful already. Is there really going to be a return on getting a link in that free directory? For our smaller brands, there may be value to free directory listing simply in building visibility, but our focus, first and foremost, must absolutely be to protect the brand, and thus we need to be extra diligent in how we source those links.

So, I’ve been driving the team to do really do their research on a directory before submitting for a link.

• How relevant is the directory? Is it really just a random collection of links, or is it a site which is actually useful to a user?
• More specifically (for us), how relevant is it to the UK, and to our brand site?
• What kind of link will it provide? Direct? Nofollow? Redirect?
• What kind of traffic does the directory have? Any?
• Does anybody actually link to it?
• Does it allow links to adult/hacker/poker sites? (All potentially bad neighbors)
• Does it live on a shared server with adult/hacker/poker sites?

Really, these are all valid questions that anyone doing link development for any site should be considering. Are free directories worth it?

The relevance question is a huge one. We can be way better about finding opportunities than a listing of free directories (and in fact we are…). Anybody can find a list of free directories and claim 20 new links in a month. What else can we do?

To that end, I’ve also been doing a lot of reading to get my head back in the flow to start really pushing them to get creative, and here’s a few linkbuilding articles that I’ve found particularly worth the read in the last week or so.

• With excellent timing, Rae Hoffman posted her interview with 11 SEO experts on link development this week. An excellent companion to last year’s group interview on building backlinks.
• SearchEngineWatch.com’s articles Link Value: Top Rankings, Secrets and Lies - Part 1 and Part 2
• Also at SEW, 7 Tips for Training Link Developers
• Text Link Quality and Valuation Guide at Stuntdubl.

There are of course loads more out fantastic articles out there, and I’ll probably add to this list as I keep going.

What else can we do? Well…there’s loads, but that’s another post.

However, I do have a pair of genuine excuses, one being a weeklong trip to Egypt, followed hard upon by a creeping death of a cold that has kept me on the couch and substantially incapable of thought for the last three days.

A real-life example of a situation where having a set of articles pre-written and post-dated to automatically publish would have been a nice, nice thing.

As I discuss in my previous post, the ability to have a post here automatically propagate out to my Twitter feed and to Facebook is fantastic, and with Twitpress handling permalinks properly it’s a done deal. Potentially nefarious SEO uses notwithstanding (grin), I’m mighty pleased by this.

Thanks Tom!

Also, I’m on vacation for a week starting tomorrow, and while I have several things in draft mode, nothing is ready to be auto-publishing while I’m away…though I may post-date one or two things.

I used to work across the street from there. Adobe is a half-block down the street. The offices were until recently occupied by Getty Images. With Microsoft, Yahoo!, Amazon.com, RealNetworks, Expedia, and countless startups in the region, there’s no denying that Seattle is still second only to Silicon Valley in the tech industry…the argument perhaps being whether, considering cost-of-living and quality of life, Seattle is really first these days.

Week 2 of 2008:

Wikia launches:
The much-touted launch of Jimmy Wales’ stab at user-generated search results. Is it really an SEO free-for-all? Only time will tell.

Graywolf on Wordpress SEO
Michael takes a great look at how to maximize the keyword benefit of your post titles, post slugs, and page names.

Self Made Chick
Self Made Chick talks about blogging in first person. A particularly useful post as I ‘find my voice’ here, but the rest of her blog is great as well. It probably resonated more with me this week than it might normally as I’d just been talking with a friend about ways she could get a little extra income for herself, and SMC has some great first-person experience doing just that.

AdSense changes the rules
Google announced changes to the AdSense referral program, and there’s lots of interesting commentary going ’round about it. Problogger calls it flat out stupid, while Andy Beard rationalizes and then looks at exploiting it, and Bruce Clay offers a very reasonable opinion: it is bad business to alienate your best customers. I couldn’t agree more.

I found a basic, but functional, plugin called Twitpress, which does exactly what I wanted. Except…I’m also using the All In One SEO Pack, which rewrites page URLs into an SEO-friendly format. (Really, a must-have plugin.) Twitpress by default will tweet the stock version of a post URL:

http://RelevantText.com?p=24

instead of the format I want to show:

http://RelevantText.com/making-the-most-of-server-errors-20080111/

Now, I know that a)Twitter links are nofollowed, so this doesn’t really matter for the spiders, and b)Twitter also automatically turns long links into tinyurls, but it still bothered me (more on why in a minute). So, I set about to fix the plugin.

After reading through what the plugin code was doing, I surfed through the WP database tables a little bit, and discovered that I needed to change one line in Twitpress. Hooray!

In the twitpress.php code, replace line 85:

$proto = str_replace("[link]", get_option('home')."?p=".$postID, $proto);

with

$proto = str_replace("[link]", $post->guid, $proto);

‘guid’ is a field in the wp_posts table, if you care.

Bingo. I’m very pleased with myself.

So why, you may ask, do I care about how the links look in Twitter if they aren’t spiderable? Because I’ve also installed the Twitter App on Facebook, so any time I update Twitter, my Facebook status updates as well…which means the link is then being pushed out along the newsfeeds of all my contacts there. The link is still not spiderable, but it is potentially much more likely to get seen, followed, and possibly linked to. Through the tinyurl redirect, it now goes to the right version of the URL, and when people subsequently link to the post, I want them using the right one. This, I think, will help that along.

Jan 14 Update: After my initial excitement, I’ve discovered that this is still slightly buggy - notifications occasionally appear on twitter with the p= URL, and sometimes with no URL at all.  This seems to only happen when a post is first published, and not when later edited, but I’m not clear why, as the ‘guid’ field is populated with the first publish of a post. So, this is cool when it works, but I’m still looking at it. 

I was reminded today that people often don’t deal with 500 server errors at all, but on a large dynamic site these errors are just as bound to happen as 404s, and they’re far more troublesome. They are unpredictable, untrackable (unless you want to trawl through server logs, which I for one don’t), and harbingers of doom for your site because more often than not, they are indicators of something very bad going on behind the scenes…and you can bet your AdSense check that if a user sees them, a search spider does, too. When a spider hits a server error, it’s usually dead in the water, and that spells disaster for your rankings.

The good news is, it’s actually not too hard to deal with them properly.

One of my large corporate sites was having some massive issues with server response time last year, and as a result we were seeing a significant uptick in the number of 500 errors being reported in Google WMT’s crawl stats.

For the most part, it seemed like simply backing up and reloading the page usually got past the error, but GoogleBot isn’t going to do that. We really had no way of knowing just how pervasive the problem was, but we knew it was affecting the user experience, and clearly killing GoogleBot on a regular basis. While the technology group worked on the backend issues, we stemmed the problem from the front end by creating a custom error page to display any time a 500 error occurred.

The criteria were minimal:

1. Improve the user experience when an error occurs
2. Provide search spiders a way to continue through the site, and
3. Be able to solidly track the number of server errors being delivered as part of our overall statistics

Fortunately, both .NET and Apache make it very easy to define a custom page to display when a server error happens.

In Apache, it’s dead simple - add a line to your .htaccess file like this:

ErrorDocument 500 /friendly500.html

(the nice thing here is that you don’t need to tweak the server config file, which you probably can’t do if you don’t manage your own servers…)

Microsoft servers are a little more involved. For a friendly error page in .NET, IIS tells yout to edit the web config file to include this code:

<customErrors mode="On" defaultRedirect="errors/friendly500.html">
</customErrors>

As noted here on Techrepublic, you may define different pages for different errors:

<customErrors mode="RemoteOnly" defaultRedirect="errors/ErrorPage.aspx">
<error statusCode="400" redirect="errors/friendly400.html" />
<error statusCode="401" redirect="errors/friendly401.html" />
<error statusCode="403" redirect="errors/friendly403.html" />
<error statusCode="404" redirect="errors/friendly404.html" />
<error statusCode="408" redirect="errors/friendly408.html" />
<error statusCode="500" redirect="errors/friendly500.html" />
<error statusCode="503" redirect="errors/friendly503.html" />
</customErrors>

The page can have either an .aspx or .html extension, but keep in mind that if the server is having problems there’s no sense in trying to deliver another dynamic page. Keep it static.

One caveat : IE will try to display a friendly error message of its own, unless the error page is over 512k, so put some text on it.

As our existing 404 page is essentially a sitemap, we quickly realized that we could simply duplicate it as ‘error.html’ and with a few text changes, use that. Users now get a friendly “Oops!” message, and spiders and users alike have a variety of useful links enabling them to continue navigating the site instead of going elsewhere.

Results?

A snapshot report from Google WMT in July showed 218 server errors that happened during their crawls in the previous two weeks. Today, there are none listed at all. (To be fair, the tech guys have been doing loads of work to make things run better as well, and credit where credit is due.) But we can also now see in our statistics that regardless of what GoogleBot is seeing, the error page has actually loaded…um…let’s just say “rather a lot” this month so far, and we can now start assembling solid numbers of how much the server issues are affecting the user experience and to argue for even more improvement work on the backend.